• Once a purchase is made, orders cannot be canceled or changed, and any deposit payments are non-refundable and cannot be transferred.
• Please check if the registered email address has received our order notification. All updates or status changes regarding the order will be communicated via email, so it is essential to provide a correct and functioning email address when placing an order.
• For pre-ordered items, the approximate delivery time will depend on the ordered product. Once the items arrive, we will ship them as soon as possible.

The company will provide returns or refunds for all ordered products under the following circumstances, including but not limited to:

• Discovery of non-human damage or missing items (excluding packaging).
• The ordered item does not match the received item (excluding color discrepancies).
• Receipt of expired products (only applicable to items with a quality date label).
• Skincare products, intimate items, food, etc., cannot be returned or refunded.

Return/Refund Procedures:

• All packaging materials must be retained, including original packaging and receipts.
• Contact us within seven days of receiving the ordered product to request a return/refund.
• Once the condition of the item is confirmed to meet the return/exchange policy, we will promptly inform you of the return/refund status.
• For refunds, we will arrange the refund within five working days after the item is received.
• For exchanges, we will promptly arrange the replacement after receiving the item.
• If we do not receive the item within seven days, we reserve the right to cancel the return/exchange request.
• Please consider the shipping risks before choosing a courier. If there is damage or loss during transit, the customer will bear the loss, and the company will not be liable for any compensation for such losses.